BOX OFFICE POLICIES
HOW TO BUY TICKETS
The Miller Theater Box Office is located at 710 Broad Street, Augusta, GA 30901.
Purchasing tickets in person at the Miller Theater Box Office is the most affordable way to purchase tickets and to avoid some associated ticket fees.
HOURS
Monday – Friday from 10:00am-5:00pm.
Box Office opens 2 hours prior to the posted performance start time.
To order tickets over the phone please call 706.842.4080 ext 2 Monday-Friday from 10:00am-5:00pm or 1.800.514.3849 Monday-Friday 9:00am-8:00pm EST, Saturday 10:00am-8:00pm EST, and Sunday 12:00pm-8:00pm EST.
Tickets are subject to applicable taxes and fees. Sales tax in Georgia is 8%.
WHO NEEDS A TICKET
Every person, regardless of age, requires a ticket for entry into the facility.
METHODS OF PAYMENT
We accept all major credit cards: Visa, Mastercard, American Express, and Discover. Tickets cannot be reserved without payment, which must be received at time of purchase. We do not accept cash or personal checks – the verification process is lengthy and we cannot afford to provide tickets without a valid form of payment.
NO REFUNDS POLICY
Our regulations, including masks and vaccination rules, will continue to update according to each specific artist/event policy and are subject to change at any time. We will not issue refunds due to requirement changes on masks and vaccinations.
Tickets are non-refundable, and no credits will be issued for unused tickets. If an event is cancelled in its entirety, refunds will be given, or other accommodations will be made. If refunds are granted, tickets purchased with a credit card via Box Office, phone or online will automatically be refunded to the original credit card used.
If an event is delayed or must be shortened due to severe weather conditions deeming it unsafe for patrons to be in the facility, venue management will make best efforts to issue make-up offers for future events to those patrons impacted by the severe weather conditions.
METHOD OF DELIVERY
Tickets purchased online will be available for print at home, mobile delivery, or will-call. Tickets purchased in person will be printed and handed to the guest following the purchase.
Augusta Symphony tickets can be mailed and should be printed to mail twice a week once single tickets go on sale. Patrons can expect their subscription packages in their mailbox just following Labor Day.
WILL-CALL PROCEDURES
Tickets ordered to be held at Will Call can be picked up during regular box office hours. Otherwise, these tickets will be available for pickup two hours prior to the posted start time of the event. Please bring a proper form of identification for verification or the credit card the tickets were purchased with or tickets cannot be relinquished to the customer. For your protection tickets will ONLY be released to the person whose name appears on the ticket envelope. In some cases, Name Changes are not allowed. If tickets were purchased through Etix.com the original purchaser must go through Etix.com to change the name.
SPECIAL NEEDS
The Miller Theater follows the Americans with Disabilities Act (ADA). All requests for accommodations will be handled by the Box Office Manager directly. Accessible parking is located across from the Box office & is available on a first come first served basis for patrons with valid accessible tags. If you have any questions, please call the Box Office or click here to learn more about accessibility and special accommodations.
LOST/STOLEN TICKETS
If your tickets have been lost or stolen we encourage patrons to inform the Box Office as soon as possible and to keep looking! There is NO guarantee we will be able to assist you in replacing your lost or stolen tickets, although we will attempt to remedy the situation.
CONSUMER WARNING
The only authorized sales agents for Miller Theater are the venue box office, etix.com, millertheateraugusta.com or Etix phone centers at (800) 514-3849. Tickets purchased from unauthorized sources may be stolen, counterfeit or invalid due to payment issues and may not be honored. Tickets purchased from outside sources are often inflated in price and are not eligible for assistance if tickets are ever lost or stolen or if the event is canceled or rescheduled. Miller Theater is not responsible for tickets purchased from other sources.
